Vidiloop is built by Ploonu LLC. If something is broken, confusing, or unsafe, email support@vidiloop.com and a real person will get back to you, usually within two business days.
Every loop, comment, and profile has a Report option in its menu. Reports go straight to our moderation queue and are reviewed by hand. You can also Block anyone from their profile, which hides their loops and comments from you and stops them messaging you.
Uploads are also screened automatically before they go live. Anything flagged as sexual or graphically violent is held for human review rather than published.
If you believe someone is in immediate danger, contact your local emergency services first, then email us so we can preserve the account and its content.
Vidiloop+ is an auto-renewing subscription sold through the App Store. To view, change, or cancel it, open iOS Settings → your name → Subscriptions, or tap Manage Subscription on the Vidiloop+ screen in the app. Cancelling stops the next renewal; you keep access until the current period ends. If you subscribed on the web at vidiloop.com, use Manage Vidiloop+ on the Vidiloop+ page instead.
Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com.
If you paid and Vidiloop+ still is not active, tap Restore Purchases on the Vidiloop+ screen. If that does not fix it, email us with the Apple receipt and we will sort it out.
Loops are encoded after upload, so a new loop can take a short while to appear. If a video stays stuck, or plays without sound, email us the loop link and roughly when you posted it.
To request a copy of your data, correct it, or have it deleted, email support@vidiloop.com with the subject line “Privacy request”. The Privacy Policy covers what we collect and who processes it.
Ploonu LLC
8063 Madison Ave, PMB 576, Indianapolis, IN 46227, United States
support@vidiloop.com